Privacy policy

Serenova Cleaning Services LLC

1. Introduction

Serenova Cleaning Services LLC ("Serenova," "we," "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and disclose personal data in accordance with applicable U.S. and Florida laws.

By accessing our website, submitting an inquiry, or booking a service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Serenova may collect the following categories of personal information:

2.1 Personal Identifiers

Full name

Email address

Phone number

Physical address

2.2 Service‑Related Information

Property details (square footage, service type, condition)

Scheduling preferences

Notes or instructions provided by the client

2.3 Payment Information

Bank transfer confirmation details

Check payment information

Credit or debit card details processed through secure third‑party payment platforms

Serenova does not store full credit or debit card numbers. All electronic payments are processed through PCI‑compliant third‑party providers.

2.4 Website Usage Data

IP address

Browser type

Device information

Pages visited

Interaction logs

This data is collected automatically through cookies or analytics tools.

3. How We Use Personal Information

Serenova uses personal information solely for legitimate business purposes, including:

Scheduling and providing cleaning services

Sending invoices, confirmations, and service updates

Processing payments

Responding to inquiries or customer support requests

Improving website functionality and user experience

Maintaining internal business records and compliance

Serenova does not sell personal information.

4. Sharing of Information

Serenova may share personal information only under the following circumstances:

4.1 Service Providers

We may share limited information with:

Payment processors

Accounting or invoicing platforms

Customer communication tools

These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose information if required to:

Comply with federal or state laws

Respond to lawful requests from authorities

Protect the rights, property, or safety of Serenova or its clients

4.3 Business Operations

Information may be shared internally with authorized personnel strictly for service delivery and administrative purposes.

5. Data Security

Serenova implements reasonable administrative, technical, and physical safeguards to protect personal information, including:

Secure invoicing and payment systems

Restricted access to client data

Encrypted communication channels when applicable

However, no method of transmission or storage is completely secure, and Serenova cannot guarantee absolute protection.

6. Data Retention

Serenova retains personal information only as long as necessary to:

Provide services

Maintain business records

Comply with legal obligations

Payment records, invoices, and service logs may be retained for up to seven (7) years in accordance with Florida business and tax regulations.

7. Client Rights

Clients may request:

Access to personal information

Correction of inaccurate data

Deletion of certain information (unless retention is legally required)

Requests may be submitted via email to info@serenovacleaning.com.

8. Cookies and Tracking Technologies

Serenova may use cookies or similar technologies to:

Improve website performance

Analyze usage patterns

Enhance user experience

Users may disable cookies through their browser settings, though some features may not function properly.

9. Third‑Party Links

Our website may contain links to external sites. Serenova is not responsible for the privacy practices or content of third‑party websites.

10. Children’s Privacy

Serenova does not knowingly collect personal information from individuals under the age of 13. If such information is discovered, it will be deleted promptly.

11. Changes to This Privacy Policy

Serenova may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the courts of Lee County, Florida.

13. Contact Information

For questions or concerns regarding this Privacy Policy:

Email: info@serenovacleaningsvcs.com

Phone: 239‑469-4968